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Oracle Jobs 2024 For Freshers As Technical Analyst 1 - Support | Bangalore
Company: Oracle
Job Designation: Technical Analyst 1 -Support
Job Location: Bangalore
Experience: 1+ year
Eligibility: B.E/B.Tech
Job Description
The Immediate Response Center (IRC) provides outstanding incident management services based on ITIL standard methodologies. The IRC Event Management (EM) represents a subset of IRC operations, crafted to minimize potential client database, system, network, and application incidents through a combination of proactive monitoring techniques and brand new automated tools.
As a Technical Support Engineer I, you will provide technical support for internal tools/applications and processes.
In this role, you will proactively supervise system/application alarms, investigate, analyze, resolve, or advance alarms and service requests.
Your responsibility also includes, prioritizing and leading work queue in accordance with service level agreements, detailing investigation and issue resolution, prioritizing issues to appropriate second-level resources for resolution, investigating and diagnosing performance issues of tools/applications.
Additionally, you will fix by capturing information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables, and updating database fields.
Basic Skills:
At least 4 years total combined completed higher education and/or related work experience including Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent meaningful work experience.
Preferred Skills:
At least 1 year experience in Application Support and SQL
Good knowledge and hands on Experience with Linux and SQL
Expectations
Must reside in or willing to relocate to Bengaluru, Karnataka
Willing to work in shifts, additional or irregular hours (Night Shifts) as needed and allowed by local laws.
Work in accordance with corporate and interpersonal security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
Strict alignment to schedules.
Perform other responsibilities as assigned.
Ability to remain calm and think clearly under fast paced situations.
Multitasks and comfortable with repetitive work.
Proficient in English to get along with global associates.
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