Saturday 1 May 2021

Mindtree Jobs 2021 For Freshers As Quality Analyst | Bangalore

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Mindtree jobs 2021 For Freshers As Quality Analyst | Bangalore

Company: Mindtree
Job Designation: Quality Analyst
Job Location: Bangalore
Salary: 3-5 LPA
Experience: Freshers
Eligibility: B.E/B.Tech/BCA/B.Sc

Job Description
BE/ B.Tech – CSE/ EEE/ ECE/ ICE/ Telecom; BCA/ B.Sc

Daily calls/ incidents/SRs audits & review to ensure quality and accuracy of the data.
Sharing timely feedback to avoid the commonly occurring errors
Sharing weekly dashboard to furnish the pain points and sharing improvement areas
Regular 1-0-1 discussions with the L1/L2 for the incidents/SR/calls audited identifying training needs
Publishing stats to the engineers regularly and ensuring timely feedback is given
Ageing ticket review and analysis to share process improvement ideas and suggestions
Makes process recommendations for improvements and service enhancements
Share training needs for L1 as per the audits done
Conducting communication/process training as and when there is a need
Conduct regular team huddles and share important information with respect to process/procedures
Audit/review incidents/SR/Calls for the users who give a D-Sat survey and maintain the database for findings process gaps/improvement ideas
Knowledge & Skills

Required Skills:
Excellent written and verbal communication skills with hands on experience on audit/feedback mechanism
Sound knowledge of ITIL Methodologies & best practices
Strong customer service skills
Good working knowledge of MS-Word, Excel, PowerPoint and Outlook, Visio, etc.
Technical knowledge of Windows OS – various versions, O365, Active Directory, Citric, VMWare, basic Networking knowledge
Hands on experience of working on ITSM tools like – ManageEngine, ServiceNow, BMC Remedy, etc.
Excellent training, coaching and mentoring skills
Quick learner and understand the nitty-gritties of a complex working structure
Good interpersonal skills, time management and detail oriented
Ability to identify process gaps and suggest improvements

How to Apply: Mindtree Jobs 2021 For Freshers As Quality Analyst- Click Here To Apply Now

Interested and Eligible candidates apply Mindtree Recruitment 2021 online by ASAP

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