Microsoft Jobs 2021 For Freshers As Support Engineer | Bangalore

Microsoft Jobs 2021: Microsoft GTSC Microsoft's customer service and support(CSS) organizations, America's,EMEA,Asia Pacific Greater China consumer enterprise customers segments. Candidates trying job in Microsoft. Candidates selected gives training with good position and facilities. It is good oppurtunites. Attend test to codncuted. Apply through link in post.Visit our site for job in www.jobmela4u.com.

Microsoft Jobs 2021 For Freshers As Support Engineer | Bangalore

Company: Microsoft

Job Designation: Support Engineer

Job Location: Bangalore

Experience: 0-3 years

Eligibility: B.E/B.Tech
Website: www.microsoft.com

Job Description

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities:

Responsible for the customer support experience with Microsoft

Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

Identify cases that require escalation (either technically or strategically)

Create and maintain incident management requests to product group/engineering group

Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience

Provide ramp activities, knowledge sharing, technical coaching and mentoring

Drive technical collaboration & engagement outside of CSS (Product Engineering teams/ Services/ Support/ Regions)

Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

language qualification

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