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RedBus Jobs 2021 For Freshers As Support Engineer | Bangalore
Company: RedBus
Job Designation: Support Engineer
Job Location: Bangalore
Experience: Freshers
Eligibility: B.E/B.Tech/B.Sc/BCA/MCA
Website: www.redbus.in
Job Description
Excellent interpersonal and communication skills, both (written and verbal communication).
Good aptitude.
Good in writing complex SQL queries.
Basic knowledge of a programming language/scripting language.
Knowledge of relevant software computer applications and equipment.
Strong problem-solving skills
Effective listening and client-facing skills
Required Skills:
Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather information and determine the issue by evaluating and analyzing the symptoms.
Follow standard processes and procedures.
Evaluate issues and escalate to relevant team(s) or department(s) if needed.
Collaborate with other teams, departments and divisions to resolve issues.
Stay current with system information, changes and updates.
Tracks each issue to closure and monitors / collates the type of issues occurring frequently.
Work with the relevant team to resolve or automate the frequent concerns.
Proactively interacts with regional teams / stakeholders to understand concerns.
Should be Comfortable with Voice Process / OR / Semi Technical Process
Willing to work in shifts and rotational offs
How To Apply: RedBus Jobs 2021 For Freshers As Support Engineer- Click Here To Apply Now
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