IBM Jobs 2020 For Freshers As Technical Support Associate | Bangalore

IBM Jobs 2020: International Business corporation is an american multinational technology and consulting corporation, with headquaters in Armonk, New York. IBM manufacturers and markets computer hardware and middle ware and software, and offers infrastructure, hosting and consulting services in areas ranging from main computers to nanotechnology. Candidates trying job in IBM. Attend test to conducted. Apply through link in post. Selected candidates gives training with good position and facilities. Visit our site for job in www.jobmela4u.com.

IBM Jobs 2020 For Freshers As Technical Support Associate | Bangalore

Company: IBM

Job Designation: Technical Support Associate

Job Location: Bangalore

Experience: Freshers

Eligibility: B.E/B.Tech

Website: www.ibm.com

Job Description

Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.

Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers

Providing remote Infrastructure support delivery and performing problem cause analysis

Collaborating with fellow support colleagues and other internal organizations to provide superior customer service

Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.

Anticipating customer needs and effectively addressing concerns related to their issue or resolution

Providing direct technical assistance to customers via phone, email, and chat.

Required Skills:

Minimum 0-2 years of experience in IT Industry

Proficient to ensure customer issues are resolved in the most timely and effective manner possible

Demonstrable ability to handle various tasks or projects with changing priorities.

Experience to utilize available time efficiently in order to achieve effective and efficient results

Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.

Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

Ability to identify basic hardware parts and aware of basic hardware concepts

Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.

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