DELL Jobs 2020: Company empowers countries, communties, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they 're at home, work, school or anywhere in their world. Candidates trying job in DELL apply through link in post. Select candidates gives training with good position and facilities. Visit our site for job in www.jobmela4u.com.
DELL Jobs 2020 For Freshers As Technical Support Engineer | Bangalore
Company: DELL
Job Designation: Technical Support Engineer
Eligibility: Any Graduate
Experience: Freshers
Job Location: Bangalore
Website: www.dell.com
Job Description
Resolve customer-reported issues while working closely with other cross functional teams
Provide feedback to Engineering for improving the product quality and reliability
Manage your own schedule of cases, which includes determining priority levels and sometimes negotiating and setting expectations with customers
Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue and treated with the highest degree of respect
Drive operational excellence through quality closures and proper escalation of issues
Required Skills:
Strong experience in a previous technical support role
First-rate customer focus, phone etiquette and work ethic
Excellent communications skills
Ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
No comments:
Post a Comment