Amazon Off Campus Drive 2020 For Freshers As Virtual Customer Service Associate

Amazon Off Campus Drive 2020 For Freshers As VIrtual Customer Service Associate: Amazon.com – a place where builders can build. We hire the world’s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewellery. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and the United States, and maintain dozens of fulfilment centres around the world which encompass more than 26 million square feet.

Aspirants who are freshers of 2020 passed outs looking to get software job to settle in software field, so they can choose Amazon company is one of the option to build future. Candidates are eligible of educational qualification can apply. It can give best salary. For more jobs you can regularly visit our site www.jobmela4u.com.

Amazon Off Campus Drive 2020 For Freshers As Virtual Customer Service Associate | Hyderabad

Company : Amazon

Job Designation : Virtual Customer Service Associate

Salary : Best In Industry

Experience : Freshers

Education Qualification : 12th/Any Degree
Job Location : Hyderabad

Job Description

Minimum qualification is 10 + 2. Any graduate

Shifts: Rotational

Benefits: NSA, OT, Zeta Meal Card

Job Description: An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Virtual Customer Service (VCS) – It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.

Knowledge & Skills Required

Skills:

Action-oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Good comprehension skills – ability to clearly understand and address customer issues appropriately

Good composition skills – ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Good typing skills

Preferred Skills:

Should be self-driven, motivated and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure ‘Work-like’ environment with no disturbance during the work hours.

Experience working in a customer service environment for at least 6 months

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Required Skills:

Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action-oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet the business need

Ability to maintain composure in highly escalated situations