Dell Recruitment 2020 For Freshers As Technician: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Candidates who are freshers of 2020 passed outs looking to get software job to settle in software field, so they can choose DELL company is one of the option to build future. Candidates are eligible of educational qualification can apply. It can give best salary. For more jobs you can regularly visit our site www.jobmela4u.com.
Dell Recruitment 2020 For Freshers As Technician | Gurgaon
Company : DELL
Job Designation : Technician
Job Location : Gurgaon
Salary : Best In Industry
Experience : Freshers
Education Qualification : B.E/B.Tech/M.E/M.Tech/B.Sc/M.Sc/Any Degree
Job Description
Role Overview: Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software
Responsibilities:
Responsible for providing telephone support for customers on the operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for Out of warranty & In warranty extension sales.
Performs work in accordance with standardized policies and procedures.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Ensure proper escalation procedures are followed.
Responsible for customer satisfaction through effective handling of customer problems.
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Required Skills:
Undergrad with 1 year of International Call Center Voice experience
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills & thorough telephone functional skills
Ability to handle stressful situations.
Ability to deal professionally with irate customers.
Preferred Skills:
Good Knowledge of PC Hardware/Software for desktop & portable systems
Any relevant Certification/Technical Qualification.
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