CACTUS Recruitment 2020 FOr Freshers As IT Support Analyst: We create science communication and provide solutions to share its impact on the world. Our aim is to make science accessible to a global audience and create new opportunities in academic publishing. We specialize in author services, research impact acceleration, medical communication support, and technology products for business solutions.
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CACTUS Recruitment 2020 FOr Freshers As IT Support Analyst | Mumbai
Company : CACTUS
Job Designation : IT Support Analyst
Job Location : Mumbai
Salary : Best In Industry
Experience : Freshers/Experience
Education Qualification : IT Graduate
Website : www.cactusglobal.com
Job Location : Mumbai
Salary : Best In Industry
Experience : Freshers/Experience
Education Qualification : IT Graduate
Website : www.cactusglobal.com
Job Description
Is strong with Windows OS and Linux OS.
Has good communication skill.
Software installation / uninstallation, twinning or tweaking.
Should have good knowledge on Office 365, Outlook (Email Exchange), Active Directory, Printer/scanner troubleshooting, basic network troubleshooting.
Has a good understanding of computer systems, mobile devices, and other tech products.
Has the ability to diagnose and troubleshoot basic technical issues and familiarity with remote desktop applications and help desk and ticketing software.
Is excellent in problem-solving and communication skills ability to provide step-by-step technical help, both written and verbal
An additional certification in Microsoft, Linux, MAC, ITIL or similar technologies is a plus.
Required Skills:
Diagnose and troubleshoot technical issues, including Laptop configuration, account setup and network configuration.
Drive technical issues till resolution, within agreed time limits.
Ensure all issues are properly logged and communicated to the end user on a timely basis.
Prioritize and manage Incidents and Service requests.
Document technical knowledge in the form of notes and manuals
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