CGI Off Campus Drive For Freshers:
About the company
About the company
In 1976, CGI was founded by Serge Godin and Andre Imbeau. At that time, as a computer consulting company, the company began to expand into new markets and acquire other companies. CGI became public in 1986. CGI is a Canadian-based global information technology consulting, outsourcing, systems integration and solutions firm. Its head office is located in Montreal, Quebec, Canada. CGI today employs 74,000 people worldwide. The company provides business process services, IT infrastructure services, IT outsourcing services, business consulting services, application services, systems integration services and many other services. CGI is the fifth largest independent provider of IT processes and IT services in the world.
Aspirants who are freshers of 2019 passed outs looking to get software job to settle in software field, so they can choose CGI company is one of the option to build future. Candidates are eligible of educational qualification can apply. It can give best salary. For more jobs you can regularly visit our site www.jobmela4u.com.
CGI Off Campus Drive For Freshers |B.E/B.Tech/M.E/M.Tech
Company: CGI
Job Designation : Associate System Engineer
Salary : Best In Industry
Experience : Freshers
Education Qualification : B.E/B.Tech/M.E/M.Tech
Job Designation : Associate System Engineer
Salary : Best In Industry
Experience : Freshers
Education Qualification : B.E/B.Tech/M.E/M.Tech
Job Location : Bangalore
Job Description
The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.
Responsibilities:
Respond to requests for technical assistance by following prescribed procedures.
Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies.
Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards
Required qualifications:
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
Knowledge of customer service principles and practices, ITIL and ITSM
Knowledge of IT applications, systems and networks
Experience in handling technical support for an international organization
Problem analysis and solving
Learning, adaptability and attention to detail
Ability to type
Tolerance to stress, performance-driven and continuously improving
Required Skills:
Communication (Oral/Written)
Customer Service & Support
Problem Solving/DecisionMaking
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