American Express Off Campus Drive 2025: Since 1850, American Express has worked to make a difference in our customers' lives in ways that matter most to them.
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American Express Off Campus Drive 2025 For Freshers As TCPS Analyst | Gurgaon
Company: American Express
Job Designation: TCPS Analyst
Job Location: Gurgaon
Experience: 0 - 3 years
Eligibility: Any Graduate
Website: www.americanexpress.com
Job Description
Responsibilities:
Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
Handle Escheatment calls and faxes.
Process Refund Requests, overspending, and Excessive balance cases.
Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
Respond to customer escalation and conduct a root cause analysis of the escalation.
Leverage expertise in analyzing risk-related data, and identifying fraud connections.
Manage change effectively to meet/ exceed performance targets.
Required Skills:
Proficiency in German language.
Work in a 24*7 work environment in a customer-facing calling profile.
Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
Good oral and written communication skills in English.
Good listening and decision-making skills.
An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfillment and risk.
Should not be on any form of counseling.
Last year’s performance rating should be Minimum G3/L3.
How To Apply: American Express Off Campus Drive 2025 For Freshers As TCPS Analyst- Click Here To Apply Now
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