Oracle Jobs 2024:
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Oracle Jobs 2024 For Freshers As Systems Analyst 1 - Support | Bengaluru
Company: Oracle
Job Designation: Systems Analyst 1 - Support
Job Location: Bengaluru
Experience: 0 - 2 years
Eligibility: Bachelor's/Master's Degree
Batch Eligibile: Recent Batches
CTC: 4 to 6 LPA
Job Description
Must have:
VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTES.
Good knowledge of Windows & Mac OS.
Experience managing Active Directory accounts.
Ability to install & troubleshoot MS Office, Printer, Citrix, VMware, Software & Hardware issues.
Minimum 1 year of experience working in technical support supporting global customers.
Must be willing to work in US Shifts.
Good to have:
Responsibilities:
In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: Windows, MAC, SCCM, Citrix, Active Directory accounts, Printer issues, Software & Hardware issues etc. Handle incoming calls by analyzing the issue and following appropriate Knowledge Base articles to implement necessary fixes. Document case notes in the ticket tracking system and escalate incidents when appropriate. Work is semi-routine in nature. Support may be delivered via phone or electronic channels like web and position will work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Preferred Skills:
Call handling skills (proper escalation & ownership of call etc).
Proven track record for identifying and quickly resolving a wide variety of Windows/MAC/SCCM/Azure/VMWare/Exchange Online/Network.
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