Wesco Off Campus Drive 2024: About Wesco: At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Wesco offers a best-in-class product and services portfolio of Electrical and Electronic Solutions, Communications and Security Solutions and Utility and Broadband Solutions. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for thousands of customers worldwide. With millions of products, end-to-end supply chain services and leading digital capabilities, Wesco provides innovative solutions to meet customer needs across commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers and utilities. Wesco operates approximately 800 branches, warehouses and sales offices in more than 50 countries, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.
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Wesco Off Campus Drive 2024 For Freshers As Associate Engineer - Support | Bangalore
Company: Wesco
Job Designation: Associate Engineer - Support
Job Location: Bangalore
Experience: Freshers
Eligibility: B.E/B.Tech/M.E/M.Tech
Job Description
As an Associate Engineer – Support, you will manage service support to end user customers. You will respond to application and network infrastructure support inquiries via phone, email, and ticketing system. You will be responsible for troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA).
Responsibilities:
Resolve issues in a timely manner using customer-facing and internal documentation on best practices.
Troubleshoot flowcharts, training materials and FAQs to ensure consistent customer experience.
Communicate with engineering, applications engineering, technical services, and quality assurance divisions of any problems, software bugs or emerging customer needs.
Delivers an exceptional level of customer service providing infrastructure support.
Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols.
Handles support cases, including troubleshooting of audio, video, and ethernet networking problems.
Ensures response and resolutions meet the terms of service level agreements.
Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes.
Utilizes customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
Qualifications:
Bachelor’s Degree – Engineering or related discipline required; Master’s Degree preferred
Minimum 1 year of experience supporting network and AV operations
1 year required delivering support in ethernet technologies and concepts
Network routing & switching
Ability to apply principles, theories, and concepts, as well as knowledge or related networking/AV disciplines
Ability to managed MS O365, MFA and other application management at administrative level
Possess a customer-centric mindset
Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint
Excellent oral and written communication
Interact with individuals to provide needed information
Timely response to client and internal peers
CCNA or JNCIA Certification preferred.
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