Finastra Off Campus Drive 2024:
About Company:
Finastra’s purpose is to unlock the power of finance for everyone. A global provider of financial software applications and marketplaces, Finastra also launched the leading open platform for innovation, FusionFabric.cloud, in 2017. We serve institutions of all sizes, providing award-winning software solutions and services across Lending, Payments, Treasury & Capital Markets and Universal Banking (Retail, Digital, and Commercial Banking) for banks to support direct banking relationships and grow through indirect channels, such as embedded finance and Banking as a Service.
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Finastra Off Campus Drive 2024 For Freshers As Technical Client Support - Technical Proffesional | Bangalore, Karnataka, India
Company: Finastra
Job Designation: Technical Client Support
Job Location: Bangalore, Karnataka, Inida
Experience: Freshers
Eligibility: B.E/B.Tech(or equivalent)
Salary: Upto 5 LPA to 8 LPA
Job Description
General Profile
Requires conceptual knowledge of theories, practices, and procedures within a technical job discipline
Performs standard technical assignments (e.g. bug fixes, database set up and maintenance, issue tracking) and develops deeper understanding of technical concepts
Works within standardized procedures and practices to achieve objectives and meet deadlines
Receives technical guidance and direction from more senior level roles
Entry level to a technical professional career progression
Functional Knowledge
Requires conceptual knowledge of theories, practices and procedures within a technical job discipline typically gained through university education or equivalent experience
Has some exposure to current technologies through course work or internship settings
Business Expertise
Applies general knowledge of business developed through education or past experience
Leadership
No supervisory responsibilities; accountable for developing technical contribution and resolving assigned issues
Problem Solving
Works on problems of defined scope
Follows standard practice and procedures to solve problems; analyses situations or data; monitors systems
Follows scripts to trouble shoot and diagnose problems
Responsibilities:
Your deliverables as a [Role Name] will include, but are not limited to, the following:
Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
Validate defects thoroughly by ensuring that the described scenarios are fixed
Build and provide simple scripts with the assistance of senior colleagues when necessary
Write technical specifications and best practices documentation
Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
Required Skills:
Academic qualifications: B.E/B.TECH (or equivalent)
Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) SQL/ Java
Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)
Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus
Excellent written and verbal communication in English
Analytical abilities, attention to detail, stability, responsibility as well as customer focus
Ability to work independently as well as part of a customer facing team
Mandatory Soft Skills:
Should be fluent in English.
Good oral and written communication skills
Aspires to learn, Fast learner
Possesses right attitude and is a team player
Displays very good trouble shooting skills
How To Apply: Finastra Off Campus Drive 2024 For Freshers As Technical Client Support - Technical Professional-
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