Atlassian Jobs 2024:
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Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
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Atlassian Jobs 2024 For Freshers As Associate Technical Support Engineer | Bangalore
Overview
Our Cloud support team is highly passionate about providing support and product expertise to our Standard and Premium customers.
As a Support Engineer, you will be providing support to customers through chat and by isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The candidate must be able to work EMEA business hours and also during weekends to support business needs.
Responsibilities:
Responsible for delivering world-class customer support experience through CHAT as the medium of support, with Atlassian
Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
Escalate issues in a timely manner according to Standard Operating Procedures
Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
Focus on an area of technical specialization and attend technical training.
Competencies
- Customer Orientation
- Effective communication
- Adaptability
- Team and Collaborative Working
- Learning aptitude
Qualifications
Experience
1-3 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.
Has supported customers over chat, email, phone, and screen-shares.
Experience working in a high case volume environment and ability to prioritize.
MusHave Skills:
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
- Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.
- Experience with APIs and REST calls.
- Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
Good to Have Skills:
Usage of Browser dev tools, HAR File analysis, Splunk.
Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
Experience working in a Linux environment.
Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
Familiarity with Cloud technologies, AWS will be a plus.
Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.
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