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Atlassian Jobs 2024 For Freshers As Associate Support Engineer | Bangalore
Company: Atlassian
Job Designation: Associate Support Engineer
Job Location: Bangalore
Experience: 1+ years
Eligibility: B.E/B.Tech
Website: www.Atlassian.com
Job Description
The Associate Support Engineer (Cloud APAC) isn’t just an ordinary Support role. As an Associate Support Engineer you will provide multi-channel support, including via chat and email, to customers using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and problem solving skills; and be someone who embraces challenges. The candidate must be able to work APAC business hours and also be flexible to assist during weekends as needed to support business needs.
What’s in it for you?
The entire Atlassian team has created a unique business environment — one of Energy, Creativity, and Collaboration.
The atmosphere is fun, casual, and inviting, in keeping with Atlassian’s roots as a successful entrepreneurial start up.
A good transition for you, if you want to pivot & grow in the technical support world.
Responsibilities:
Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed.
Ensure that customers have a positive experience with Atlassian Cloud products.
Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content
Assist our APAC customers:
Current – Work in a 7:00 AM to 4:00 PM IST shift
Future – Work in a 5:00 AM to 2:00 PM IST shift (indicative times)
Qualifications
Overall 1+ years of customer or support facing industry experience
Have an understanding of Operating Systems, Networking Concepts and Cloud Computing
Nice to have basic experience, if any:
Understanding of OAuth based authentication, SSL, etc
Understanding of other authentication technology and services (SSO, IdPs, SAML, Oauth)
We’re looking for individuals who have a customer centric mindset, can adapt quickly, are curious, resilient, have quick learning ability, growth mindset, and a solution-based approach inline with Atlassian’s Core values.
Fluent written and verbal communication skills in English.
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
Logical approach to problem solving & strong troubleshooting experience
Experience working with peers/teams across multiple locations in an added avantage.
To have flexibility to cover a fixed shift through weekends on rotation basis to meet the needs of our customers
You may be required to pivot focus towards a dedicated support channel (i.e. Chat) to meet the needs of our customers
How To Apply: Atlassian Jobs 2024 For Freshers As Associate Support Engineer- Click Here To Apply Now
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