Wipro Jobs 2024 For Freshers As Technical Support Associate | Bangalore

Wipro Jobs 2024: 

About Company:

Wipro Limited is an Indian multinational technology company that provides information technology, consulting and business process services. It is one of the six leading Indian Big Tech companies. 

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Wipro Jobs 2024 For Freshers As Technical Support Associate | Bangalore

Company: Wipro

Job Designation: Technical Support Associate

Job Location: Bangalore

Experience: Freshers

Eligibility: Any Degree

Website: www.wipro.com

Job Description

Graduate

CCNA or equivalent networking qualifications

Essential Hiring Skills

Accuracy and attention to detail

Excellent written language and comprehension

Aptitude to comprehend articles and good analytical skills

Ability to multitask

MS Excel

Neutral Voice and Accent and call management

Process Knowledge

Responsibilities:

Handles direct customer inquiries

Provides technical support to customers.

Troubleshoots and repair solutions. Understand network architecture required to support  VoIP services.

Recommends network hardware, software and design elements.

Answers technical questions, solve technical problems and suggest appropriate workarounds.

Provides quick and accurate handling of support interactions ? phone, chat, screen sharing & email.

Handles and resolve customer inquiries, questions, complaints, and  concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.

Offers alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.

Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

Shift and Location 

Night Shift.

Bengaluru

Mandatory Skills: Technical Support

How To Apply: Wipro Jobs 2024 For Freshers As Technical Support Associate- Click Here To Apply Now