Unisys Jobs 2024:
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Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.
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Unisys Jobs 2024 For Freshers As Service Desk Associate | Bangalore
Company: Unisys
Job Designation: Service Desk Associate
Job Location: Bangalore
Experience: 1 - 4 years
Eligibility: Any Degree
Job Description
Position Overview:
The primary role of a service desk associate is to answer customer requests for assistance by Email, Chat, Web or over the Phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests.
Responsibilities:
First point of contact for all end user reported issues or requests
Typically provides technical support for Internal and External customers
Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
Support multiple clients through customer service professionalism and insight
You will be successful in this role if you have:
A minimum university degree or equivalent education or equivalent with English as the primary language
1 to 4 years of experience with IT Service Desk (Tech Support Voice Process)
Excellent verbal and written communication.
Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Multitasking and coordination skills
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Willingness and ability to work in shifts (24 x 7)
Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
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