S&P Global Off Campus Drive 2024 For Freshers As Solution Support Engineer | Bangalore

S&P Global Off Campus Drive 2024: SAP is hiring for the position of Associate Solution Support Engineer at their Bangalore location. Candidates must hold a bachelor’s degree and have 1 to 3 years of relevant experience. In this role, you will be tasked with providing technical support, resolving issues, and ensuring the effective functioning of SAP solutions for clients. 

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S&P Global Off Campus Drive 2024 For Freshers As Solution Support Engineer | Bangalore

Company: S&P Global

Job Designation: Solution Support Engineer

Job Location: Bangalore 

Experience: Freshers

Eligibility: Bachelor's Degree

Website: www.spglobal.com

Job Description

Win customer loyalty by creating memorable experiences for customers.

Responsible for delivering a ‘customer-centric service experience’ to our customers during every interaction.

Develop and maintain strong functional and technical product knowledge.

Work with our APAC, EMEA, or AMER-based customers in resolving their queries, and issues related to SAP Concur Product.

Resolve customer issues with transparency and urgency.

Maintain ownership of the issue, manage client expectations & drive deliverables.

Provide regular updates on case statuses and escalate issues while maintaining the customer experience.

Create availability in the daily schedule for customer calls.

Improve existing articles or create new articles for the Knowledge-Centered Service (KCS) knowledge base.

Participate in (or drive, as requested) minor projects or initiatives.

Responsible for making a human connection, demonstrating empathy, and staying engaged until the customer query or issue is resolved.

Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.

Conduct all external facing communication in a professional manner, and to a high level of customer service.

Required Skills:

Bachelor’s degree or equivalent.

External customer-facing experience preferred.

Technical background with an understanding of SQL preferred

1 to 3 years of experience in troubleshooting software/hardware/product/process/tool issues is preferred.

Ability to articulate a message to all levels of an organization (written, verbal, and presentation skills (English)

Ability to express thought clearly & professionally for fluent customer interaction ( English )

Display passion for & responsibility to the customer, business & team.

Ability to work in a diverse cultural environment and be agile for change.

Research-based learning oriented, analytical mindset for expert problem-solving.

Task-based, process-driven approach to achieving objectives.

How To Apply: S&P Global Off Campus Drive 2024 For Freshers As Solution Support Engineer- Click Here To Apply Now