NTT DATA Off Campus Drive 2024: NTT DATA is seeking fresh graduates to fill the position of IT Technical Support Engineer. Ideal candidates should possess a bachelor’s degree or an equivalent qualification. This opportunity is tailored for freshers eager to begin their professional journey. The role is based in Mumbai, offering a vibrant work environment where new hires can develop their technical skills and gain hands-on experience in IT support.
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NTT DATA Off Campus Drive 2024 For Freshers As IT Technical Support Engineer | Mumbai
Company: NTT DATA
Job Designation: IT Technical Support Engineer
Job Location: Mumbai
Experience: Freshers
Eligibility: Bachelor's Degree or Relevant
Website: www.nttdata.com
Job Description
Focus on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
Proactively identify problems, events, incidents, and errors prior to or when they occur.
Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
Report and escalate complex issues to 3rd party vendors.
Provide continuous feedback to clients, and affected parties and update all systems and/or portals as prescribed by NTT Limited procedures.
Required Skills:
Ability to communicate well and to capture all pertinent details when required will contribute to their success.
Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships.
Excellent client service orientation and passion for achieving or exceeding expectations.
Excellent written and verbal communication skills.
Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
Ability to work well in a pressurized environment.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
Ability to adapt to changing circumstances.
Bachelor’s degree or relevant qualification in IT/Computing, or equivalent.
How To Apply: NTT DATA Off Campus Drive 2024 For Freshers As IT Technical Support Engineer- Click Here To Apply Now
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