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NTT DATA Jobs 2024 For Freshers As Service Delivery Field Support Engineer | New Delhi
Company: NTT DATA
Job Designation: Service Delivery Filed Support Engineer
Job Location: New Delhi
Experience: Freshers
Eligibility: B.E/B.Tech/B.Sc
Website: www.nttdata.com
Job Description
Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensure that any software that is part of the solution is installed and configured according to client requirements
Proactively identify problems and errors as they occur and log such incidents in a timely manner with the required level of detail
Liaise with all stakeholders including client IT environments, carriers and NTT colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigate first line support calls assigned and identify the root cause of incidents and problems following knowledge articles
Respond to and diagnose all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensure incidents are updated with progress and resolution details in a timely manner using the required platform
Ensure the efficient and comprehensive resolution of incidents and requests
Apply tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigate problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
Provide first line remote and onsite technical support to clients
Provide first line field engineering services to clients
Report and escalate issues to 3rd party vendors if necessary
Follow the required handover procedures for shift changes to ensure service continuity
Knowledge, Skills and Attributes:
Work is reviewed periodically based on a set of defined procedures or precedence
Normally receives general instruction on work and new assignments
Learns to use professional concepts
Excellent communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurised environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Academic Qualifications and Certifications:
Bachelor’s degree or equivalent in Information Technology or Computing or related
Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Required Skills:
Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Networking technologies
Entry level experience in relevant technology
How To Apply: NTT DATA Jobs 2024 For Freshers As Service Delivery Field Support Engineer- Click Here To Apply Now
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