Cintra Off Campus Drive 2023 For Freshers As Software Engineer | Across India

Cintra Off Campus Drive 2023: Cintra is an enterprise multi-cloud integrator and managed services provider at the forefront of the evolution of enterprise workload migration to the cloud, successfully moving some of the largest applications and database workloads to private and public cloud platforms. We have a global presence with offices in New York, Dallas, UK and India.

We have an immediate need for recent Graduates to join us as Associate IT Service Desk Analysts to be part of our talented Service desk Team, based out of our Chandigarh, India office. We are looking for strong self-starters, able to demonstrate initiative, autonomy, ability to take ownership and achieve outcome-based goals with minimal supervision.

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Cintra Off Campus Drive 2023 For Freshers As Software Engineer | Across India 

Company: Cintra

Job Designation: Software Engineer

Job Location: Across India 

Experience: Freshers 

Eligibility: All Graduates

Website: www.cintra.com 

Job Description 

24×7 Level 1 IT Service Desk support

Managing the central mailbox and addressing the user queries

Track the incidents to conclusion in line with SLAs and quality standards.

Helpdesk (Ticket Logging, dispatching & email support)

Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time

Ultimate responsibility for ownership of all customers incidents or logged service requests

Sending daily reports – Logged, Resolved, Open tickets [Pending with L2]

Provide Incident, query and service request management and monitoring (incl. escalation)

Report on known outage and service impacts

Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively

Experience in using helpdesk ticketing system (JIRA, ServiceNow, Remedy etc.)

Good knowledge of ITIL based Incident/Change/Problem management

High level written and verbal communication skills (English)

Ability to troubleshoot issues quickly and find solutions to solving them

Great knowledge of IT processes and willingness to constantly update knowledge

Ability to multi-task, working on more than one issue simultaneously

Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends

Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)

Strong customer service skills with a passion to exceed customer expectations.

Knowledge of ITIL v3, ideally with an ITIL certification.

Previous Experience/ Familiarity with Service Management/Incident management tools (JIRA service management, ServiceNow, Remedy etc.)

Experience/Knowledge of Oracle and Cloud technologies desired.

Basic excel operations knowledge – ( Vlookup, index match, pivot tables ) is preferred

Education: BE or B.Tech or any other related professional degree preferred.

How To Apply: Cintra Off Campus Drive 2023 For Freshers As Software Engineer- Click Here To Apply Now