HGS India Off Campus Drive 2023: A part of the multi-billion dollar conglomerate Hinduja Group, It is global leader in business process management(BPM) and optimizing the customer experience lifecycle. We are committed to our mission to innovate, optimize, and grow our client's business with the perfect balance of technology and people.
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HGS India Off Campus Drive 2023 For Freshers As Technical Support Executive | Bangalore
Company: HGS India
Job Designation: Technical Support Executive
Job Location: Bangalore
Experience: Freshers
Eligibility: All Graduates
Website: www.hgsindia.com
Job Description
Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business
Responsibilities:
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternatives solutions; implementing solutions; escalating unresolved problems
Fulfils requests by clarifying desired information; completing transactions; forwarding requests
Required Skills:
Excellent communication skills
Basic Telephone Etiquettes
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Troubleshooting
Good reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well
Good understanding about ISP
Eligibility:
Willing to work in Rotational shifts
5 days work/2 rotational weekly offs
Transport facility provided
How To Apply: HGS India Off Campus Drive 2023 For Freshers As Technical Support Executive- Click Here To Apply Now
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