BT Group Off Campus Drive 2023: BT Group plc is British Multinational telecommunications holding company. It is largest provider of fixed-line, broadband and mobile services in the UK. Candidates trying job in BT Group. Candidates selected gives training with good position and facilities. It is good opportunities. Attend test to conducted. Apply through link in post. Visit our site for job in www.jobmela4u.com.
BT Group Off Campus Drive 2023 For Freshers As Trainee Associate Engineer | Gurugram
Company: BT Group
Job Designation: Trainee Associate Engineer
Job Location: Gurugram
Experience: Freshers
Eligibility: All Graduates
Job Description
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision
Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure
Participates in the continuous improvement activities to improve the customer service team processes
Required Skills:
Customer Success
Complaint Management
Information Management
Communication
Requirement Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Interpersonal
Time Management
Customer Relationship Management
Technical Support
Issue Escalation
How To Apply: BT Group Off Campus Drive 2023 For Freshers As Trainee Associate Engineer- Click Here To Apply Now
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