Volvo Group Off Campus Drive 2022: Do you want to be part of a global organization leading the development of the Volvo Group' connected services and solutions? For us "connected for efficiency, sustainability and safety".
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Volvo Group Off Campus Drive 2022 For Freshers As Application Support Engineer | Bangalore
Company: Volvo Group
Job Designation: Application Support Engineer
Job Location: Bangalore
Experience: 0 - 3 years
Eligibility: B.E/B.Tech/M.E/M.Tech/BCA/MCA
Website: www.volvo.com
Job Description
Monitor VGCS Applications and Solution services.
Be available and communicate with end users via telephone and email
Respond to and handle calls by phone or email in a professional and efficient manner
Attend to functional and technical questions and issues that arise within the applications supported
Register and diagnose every call/mail in case management tool by following predefined policies and procedures
Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
Be responsible for effectively and efficiently managing the relationship with end users
Follow defined escalation path for unresolved issues
Take necessary actions to expedite the resolution process
Provide or communicate the appropriate solution to the customer in a timely manner
Adhere to predefines SLAs
Working knowledge on executing/writing basic SQL queries
Basic programming skills in any technology
Open to work in shifts – 24x7
Excellent communication, phone etiquettes and interpersonal skills
Self-initiative, pro-active, hardworking, good attitude and be a team player
How To Apply: Volvo Group Off Campus Drive 2022 For Freshers As Application Support Engineer- Click Here To Apply Now
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