PTC Jobs 2022 For Freshers As Technical Support Engineer, Associate | Pune

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PTC Jobs 2022 For Freshers As Technical Support Engineer, Associate | Pune

Company: PTC

Job Designation: Technical Support Engineer, Associate

Job Location: Pune

Experience: 0 - 2 years

Eligibility: B.E/B.Tech/M.E/M.Tech/BCA/MCA

Website: www.ptc.com

Job Description

A strong capacity and desire to develop personalized customer service and communication skills. The candidate is expected to understand and relate to customers’ needs while effectively managing customer expectations.  A strong background in technical and customer support is desired. The ability to effectively manage multiple urgent issues in parallel. The confidence, communication, and interpersonal skills to manage and direct customers during urgent and/or critical situations. The desire to learn new skills, coach, mentor, and train peers throughout the organization. The ability to work with teammates in a collaborative manner to achieve a mission. Presentation skills to prepare and present to large or small groups on technical and functional topics.

Required Skills:

Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems. Exposure to functional or hands on knowledge on cloud platforms such as Microsoft Azure, AWS or vCloud etc. Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases. Object-Oriented programming background preferably in Java. An understanding of web and web services development including use of RESTful API’s, HTML and XML is preferred.

Able to produce audience-appropriate technical communications with management, support personnel, and the customers.

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