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Dassault Systems Jobs 2022 For Freshers As Customers Success Engineer | Bangalore
Company: Dassault systems
Job Designation: Customer Success Engineer
Job Location: Bangalore
Experience: Freshers/Experienced
Eligibility: B.E/B.Tech
Website: www.3ds.com
Job Description
As a Technical Support Engineer, you will provide technical support to resellers and end users of our DS PLM product suite of ENOVIA V6 / ENOVIA 3DEXPERIENCE
Provide guidance regarding deployment and migration for key customer projects and optimized use of our products continuous monitoring of defects and tracking of each customer problem (Cloud and On Premise) via our bug tracking system until resolution with confirmation and validation of every solution provided to the customer from Technical Support
Develop documentation to share knowledge and capitalize upon the customer experience
Create articles, technical briefs, FAQ's within our Knowledge Base regarding product functionality, usage, workarounds, methodology, and resolutions of common problems encountered
Challenges ahead:
Required Skills:
Build ENOVIA/ 3DEXPERIENCE Environments to demonstrate and confirm the customer problem
Reproduce customer problems and validate solutions
Build Environments to demonstrate and confirm the customer problem
Determine source of customer problem (product based, structure, environmental)
Submit and track issue within our bug tracking system as well as review the problem with our development teams
Coordinate communications between yourself, development, and the customer
Organize calls with customer to converge upon a resolution
Coordinate efforts with Development, Services, and other DS teams to meet customers' targets
Contribute towards efforts to improve customer support responsiveness and efficiency
Mentor other team members in means of providing a high level of customer satisfaction
Submit any field discoveries of tips, techniques and solutions to ensure these are shared throughout our Partner organization and installed customer base.
Streamline customer support processes; assist in development of internal training activities and information sharing processes
How To Apply: Dassault Systems Jobs 2022 For Freshers As Customer Success Engineer- Click Here To Apply Now
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