Red Hat Off Campus Drive 2022 For Freshers As Trainee - Associate | B.E/B.Tech/M.E/M.Tech

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Red Hat Off Campus Drive 2022 For Freshers As Trainee - Associate | B.E/B.Tech/M.E/M.Tech

Company: Red Hat

Job Designation: Trainee - Associate Technical Support Engineer

Job Location: Remote

Experience: Freshers

Eligibility: B.E/B.Tech/M.E/M.Tech

Website: www.redhat.com

Job Description

Provide technical support to Red Hat enterprise customers

Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically

Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

Exceed customer expectations by providing outstanding customer service

Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

Contribute to the global Red Hat knowledge management system while working on customer issues

Collaborate with engineering, product management, and support management teams to prioritize customer requests

Support Red Hat's global customers on technical issues through phone, chat, or remote access tools

Required Skills:

Excellent verbal and written communication skills

Good analytical and problem solving skills

Ability to communicate and present ideas in a user-friendly way

Focused on delivering remarkable and consistent customer experience

Motivated and comfortable working in a team

Ability and willingness to learn, adopt, and practice Red Hat Values and Competencies

Must have graduated within the last 2 years with a bachelor's degree in engineering, computer science or IT, science, or computer applications, or a master's degree in computer applications or marketing and communications

Red Hat Certified Engineer (RHCE) certification

Basic understanding of Linux, Containers, Kubernetes and open source

Basic knowledge of TCP/IP networking and UNIX services and concepts

Open source community contribution through projects is a plus

Red Hat Certified Specialist in OpenShift Administration is a plus

How To Apply: Red Hat Off Campus Drive 2022 For Freshers As Trainee - Associate- Click Here To Apply Now