Vyomlabs Jobs 2021 For Freshers As DevOps Support | Pune

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Vyomlabs Jobs 2021 For Freshers As DevOps Support | Pune

Company: Vyomlabs

Job Designation: DevOps Support

Job Location: Pune

Experience: Freshers

Eligibility: Any graduate

Website: www.vyomlabs.com

Job Description

Windows 10 & 11 OS installation, upgrading and troubleshooting.

Concepts clear for Windows Active Directory.

Understanding of SCCM.

Understanding of DL, Functional Mailbox & Shared Mailbox Permissions

Familiar with MS Exchange / Office 365 license provisioning.

Antivirus update / scanning and troubleshooting at the client end

Worked on Laptop Encryption and troubleshooting (McAfee / Bit locker)

Understanding of VPN and experience of any VPN client

Supporting VC and web conferencing tools like WebEx, Zoom, etc.

Work on Network Printer and Secure Printer and installation and troubleshooting

Work experience with Thin Client, Troubleshooting networking and connection issues.

Working with Remote Tool / Assisting users:

Worked on remote Support tools – GoToAssist, Bomgar etc.

Worked on Service Now / Remedy or any other ITIL Tool,

Clear concept of Incident, Problem, Request and Asset Management.

Ensure that Incidents and Requests are resolved within agreed SLA.

Contacting users to find out the nature of the problem or to guide them.

Advising on software or hardware upgrades.

Required Skills:

Basic knowledge of Networking, DHCP, DNS related issues.

Knowledge on any monitoring and reporting tool.

VMWare / vCenter / Cloud knowledge.

Citrix Knowledge and experience

Cisco, Microsoft, Linux, AWS, Azure, or any related Certifications.

Working Knowledge of different MFA Processes and permissions.

Extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills and provide fast and effective support for clients.

Develop processes and procedures that ensure Incident Management and Service Desk related action items are tracked and completed.

Produce activities and workflow documentation for Change, Incident and Problem Management.

Excellent verbal and written communication skill

A high degree of initiative and flexibility

Customer orientation (Providing basic training on computer operation and management)

Coordinating with team members

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