BioQuest Jobs 2021 For Freshers As Tech Support | Bangalore

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BioQuest Jobs 2021 For Freshers As Tech Support | Bangalore

Company: BioQuest

Job Designation: Tech Support

Job Location: Bangalore

Experience: Freshers

Eligibility: Any Graduate

Website: www.bioquestglobal.com

Job Description

Deliver service and support to end-users using and operating phone , via remote connection or over the Internet;

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;

Research required information using available resources;

Follow standard processes and procedures;

Identify and escalate priority issues per Client specifications;

Redirect problems to appropriate resource;

Accurately process and record call transactions using a computer and designated tracking software;

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

Organize ideas and communicate oral messages appropriate to listeners and situations;

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates

Skill and Knowledge Qualifications

Proper phone etiquette;

Ability to speak and write clearly and accurately;

Demonstrated proficiency in typing and grammar;

Knowledge of relevant software computer applications and equipment;

Knowledge of customer service principles and practices;

Effective listening skills;

Willingness to co-operate with others and work to the greater good;

Multi-tasking capabilities;

Weekend working availability on a Saturday or Sunday if required

How To Apply: BioQuest Jobs 2021 For Freshers As Tech Support- Click Here To Apply Now