Tuesday, 6 April 2021

IBM Off Campus Drive 2021 For Freshers As Technical Assocaite | PAN India

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IBM Off Campus Drive 2021 For Freshers As Technical Associate | PAN India




Company: IBM
Job Designation: Technical Support Associate
Job Location: PAN India
Experience: 0-2 years
Eligibility: B.E/B.Tech/B.Sc/BCA
Website: www.ibm.com

Job Description
Eligibility Criteria:
BE/ B.Tech – Computers/ Electrical/ Electronics/ Telecom Engineering; BCA/ B.Sc
Minimum 0-2 years of experience in IT Industry

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Responsibilities:
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account
End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Providing remote Infrastructure support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution
Providing direct technical assistance to customers via phone, email, and chat.

Required Skills:
Minimum of up to 2 years of experience in IT Industry
Proficient to ensure customer issues are resolved in the most timely and effective manner possible
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently in order to achieve effective and efficient results
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

How to Apply: IBM Off Campus Drive 2021 For Freshers As Technical Assocaite- 

Bangalaore- Click Here

Hyderabad- Click Here 

Gurgaon- Click Here

Interested and eligible candidates can apply IBM Recruitment Drive 2021 online by following links.


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