HP Enterprise off Campus Drive 2021 For Freshers As Technical Engineer | Pune

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HP Enterprise off Campus Drive 2021 For Freshers As Technical Engineer | Pune

Company: HP Enterprise

Job Designation: Technical Engineer

job Location: Pune

Experience: 0-1 years

Eligibility: B.E/B.Tech
Website: www.hpe.com

Job Description

Eligibility:

Education: 10th + 12th + BE/ B.Tech With specialization in Electronics & Communication, EEE, Computer Science, Information Technology

2019 or 2020 batch passouts only

Good communication skills

Good troubleshooting skills

Excellent attention to detail

Willing to work in rotational shift in 24×7 operations

Provide Remote Storage/Server/Networking, Hardware & Software support to MC Customers, Field CE’s, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.

Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management

Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.

Provide immediate technical response and expertise in restoration of customer High availability environments.

Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.

Develop and document clear action plans to resolve issues even where information may be limited.

Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.

Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.

Collaboration with other cross functional groups – i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues

Participate / prepare Post Incident Reviews with ASM/Account Team as required.

Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis

How to Apply: HP Enterprise off Campus Drive 2021 For Freshers As Technical Engineer- Click Here To Apply Now

Interested and Eligible candidates can apply this drive in online ASAP.