Friday, 16 April 2021

DXC Technology Jobs 2021 For Freshers As Support Engineer | Bangalore

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DXC Technology Jobs 2021 For Freshers As Support Engineer | Bangalore


Company: DXC Technology
Job Designation: Bangalore
Job Location: Bangalore
Experience: 0-5 years
Eligibility: B.E/B.Tech/B.Sc/BCA
Website: www.dxc.technology

Job Description
Troubleshooting Hardware/ Networking/ OS related queries for our global customers over phone.
Previous experience in handling International clients over Email and Chat platform will be preferred.
Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
Providing L1/ 1.5 assistance to the client users over Email & Chat.
Validating the closure

Responsibilities:
Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
Work is reviewed periodically by Supervisor or Team Lead

How To Apply: DXC Technology Jobs 2021 For Freshers As Support Engineer- Click here To Apply Now

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