Friday, 12 March 2021

Red Hat Jobs 2021 For Freshers As Remote Exam Support Intern | Bangalore

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Red Hat Jobs 2021 For Freshers As Remote Exam Support Intern | Bangalore

Company: Red Hat
Job Designation: Remote Exam Support Inter
Job Location: Bangalore
Experience: Freshers
Eligibility: B.E/B.Tech
Website: www.redhat.com

Job Description
The Red Hat Global Learning Services (GLS) team is looking for a Remote Exam Support Intern to join our Remote Proctoring team in Bangalore, India. In this role, you will need to know about and believe in delivering exams the Red Hat way. You’ll be responsible for maintaining the academic integrity of our performance-based exams by validating the credentials of exam participants and monitoring them remotely. As a Remote Exam Support Intern, you will coordinate with the back-end exam support team to ensure that candidates get the best possible experience.

Responsibilities:
Respond to live chats and other modes of support from remote exam candidates
Assist examinees with questions related to setting up their hardware, internet, and space for a performance-based, remote examination
Monitor pre-exam readiness status of upcoming exams and proactively reach out to examinees for setup assistance
Follow up on customer queries with operations, IT, and curriculum teams and training quality managers when needed
Manage simultaneous incoming chats, tickets, and calls effectively
Identify and assess queries so that your response is in line with the Certification team’s guidance
Provide accurate, valid, and appropriate solutions within a reasonable amount of time and follow up to ensure resolution
Keep accurate documentation of interactions and contribute toward building process repository

Required skills:
Currently enrolled in a full-time bachelor’s degree in engineering, computer applications, or computer science
Flexible to work outside normal business hours
Excellent written and verbal communication skills in English; knowledge of another international language is a big plus
Fast typing skills with high accuracy
Ability to handle multiple priorities and manage time effectively
Technical knowledge of various operating systems like Windows, Linux, and Mac
Technical knowledge of terminal commands in Linux and Mac
Technical knowledge of and awareness internet connection nuances, bandwidth, browsers, wired and wireless connections, and VPN
Technical knowledge of computer hardware like ports, network adapters, displays, and webcams

How To Apply: Red Hat Jobs 2021 For Freshers As Remote Exam Support Intern- Click Here To Apply Now

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