Jumbotail Jobs 2021 For Freshers As Customer Success Executive | Bangalore

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Jumbotail Jobs 2021 For Freshers As Customer Success Executive | Bangalore

Company: Jumbotail

Job Designation: CUstomer Success Executive

Job Location: Bangalore

Experience: 0-2 years

Eligibility: Graduation/Masters Degree

Website: www.jumbotail.com

Job Description

Acquire your set of customers and manage the initial incubation processes to understand the flow of acquisition and incubation

Activate your set of customers through high impact at the time of acquisition & using scalable mechanism

Use scalable resources for acquisition and updating newer version of the app in long run

Drive recency of the customer and make sure customers are transacting in our platform

Own overall relationship with assigned customers, which include: Increasing product adoption, ensuring retention, satisfaction and success.

Establish an emotional connection with each assigned customer and drive continued value of Jumbotail products and services.

Program manage any escalations related to assigned customers.

Work with customers to establish critical Issues or Issue patterns and aid the customers by scalable fashion

Own Jumbotail business transparency to the assigned customers.

Work to identify & develop opportunities to other business team to increase the share of wallet of the customer

Build a culture of customer point of view in all the business discussion

Advocate customer needs/issues cross-functionally

Develop, prepare, and nurture customers for Jumbotail & Government policies and legal aspects.

Requirements:

An ideal candidate for this role is someone who has-

Required Skills:

Proficiency in Kannada language as most of our customers communicate in their regional languages. 

Willingness to work on field and get hands dirty

Passion to work with startups, especially food and grocery industry

Willingness to go above and beyond for customers with high bias for action

Graduation/Masters from Tier1/Tier2 college of the state

0-24 month of work experience in customer facing (F2F) role

Passion to go above and beyond to solve customer problems

Ability to work with constraints of cost, resources and time

Highly data oriented approach and ability to understand problems using dat

Knowledge of excel, SQL and any other analytical tools will be an added advantage

Inclination to work in technology enabled environment and ability to understand change in technology

Ability to use scalable resources to get things done

Ability to collaborate cross functionally for customer related issues/escalations

Ability to think on feet and examine any problem in a structured manner

How To Apply: Jumbotail Jobs 2021 For Freshers As Customer Success Executive- Click Here To Apply Now