Genpact Off Campus Drive 2021 For Freshers As Management Trainee- Support Engineer | Hyderabad

Genpact Off Campus Drive 2021; Genpact Limited is global leader in transforming and running business processes and operations including complex and industry-specific. Our mission clients competitive enterprise more intelligent more adaptive,innovative global effective clients. Candidates trying job in Genpact. Candidates selected gives training with good position and facilities. it is good oppurtunites. Attend test to conducted.Apply through link in post.Visit our site for job in www.jobmela4u.com.

Genpact Off Campus Drive 2021 For Freshers As Management Trainee- Support Engineer | Hyderabad

Company: Genpact

Job Designation: management Trainee-Support Engineer

Job Location: Hyderabad

Experience: Freshers

Eligibility: B.E/B.Tech

Website: www.genpact.com

Job Description

Inviting applications for the role of Management Trainee – Application Support L1. In this role, you will be a part of the Cora support team who will take ownership of customer issues reported and see problems through to resolution

Responsibilities:

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Post patching issue gets more people to apply for job role resolution. Provide and document RCA & corrective actions on repetitive issues for a permanent fix, Provide Guidance and Support to other IT Team Knowledge Management processes; Provide resolution notes for new issues or work-around; keep team members and team lead aware of changes. Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.

Enable the users to handle activities on their own

How To Apply: Genpact Jobs 2021 For Freshers As management Trainee- Support Engineer- Click Here To Apply Now