Accenture Jobs 2021 For Freshers As Associates-IT Desk | Bangalore

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Accenture Jobs 2021 For Freshers As Associates-IT Desk | Bangalore

Company: Accenture

Job Designation: Associates-IT Help Desk

Job Location: Bangalore

Experience: 0-1 years

Eligibility: B.E/B.Tech

Website: www.accenture.com

Job Description

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.

You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents/ issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.

This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

Responsibilities:

In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your team and your direct supervisor

You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work

You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders

You will be working closely with project members to effectively deliver on the requirements

You will be an individual contributor as a part of a team with a predetermined focused scope of work.

How to Apply for Freshers Jobs In Accenture?

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