Wednesday, 23 September 2020

Quicklaunch technical support Engineer | Gurgaon

Quicklaunch technical support Engineer: QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration.

Quicklaunch technical support Engineer | Gurgaon

Company Website: www.amazon.in

Position: Technical Support Engineer

Experience: Freshers

Salary: Best In Industry

Job Location: Chennai

Education: Any Graduate

Job Description

Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education

Ensure tickets are getting dispatched and addressed within SLA’s

Set-up, manage and coordinate client calls for the team

Ensure coordinating with inter, intra teams and clients to setup activities and calls as required

Share required data for management reporting with defined frequency; daily, weekly and monthly

Assign problems/tasks to tech support specialists

Regularly review and analyze the service boards and follow-up with inter team and client

Analyze situations and determine resources needed to solve them

Make decisions quickly, often with limited information

Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions

Ensure ongoing training for tech support staff; \; maintain and analyze training records

Review daily priorities and take appropriate action to ensure results are achieved

Availability for support in Non-Business Hours as and when needed

Liaison with the internal functions including Customer Success, product management, product engineering and other service functions

Work on preparing monthly roster, on call roster

Work on collating the data required for on call reports

Required Skills:

Overall 0 - 2 years of relevant experience.

Knowledge and experience in MIS reporting, MS Office, CW Tool.

Self-starter, driven, productive and works well under pressure.

Good communication skills and the ability to work well with people at all levels are essential; must be customer focused.

How To Apply: Quicklaunch technical support Engineer- Click Here To Apply Now


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