SonicWall Off Campus Drive 2020 For Freshers As Graduate Trainee: SonicWall has been fighting the cybercriminal industry for over 26 years, defending small- and medium-sized businesses and enterprises worldwide. Backed by research from SonicWall Capture Labs and the formidable resources of over 26,000 loyal channel partners around the globe, our award-winning, real-time breach detection and prevention solutions secure more than a million business and mobile networks and their emails, applications and data.
Candidates who are freshers of 2020 passed outs looking to get software job to settle in software field, so they can choose SonicWall company is one of the option to build future. Candidates are eligible of educational qualification can apply. It can give best salary. For more jobs you can regularly visit our site www.jobmela4u.com.
SonicWall Off Campus Drive 2020 For Freshers As Graduate Trainee Graduate Trainee | Bangalore
Company: SonicWall
Job Designation : Graduate Trainee
Salary : Best In Industry
Experience : Freshers
Education Qualification : B.E/B.Tech/M.E/M.Tech
Job Designation : Graduate Trainee
Salary : Best In Industry
Experience : Freshers
Education Qualification : B.E/B.Tech/M.E/M.Tech
Job Location : Bangalore
Job Description
Customer Service specialist working in SonicWALL’s CRM and associated systems responding to customer issues within established SonicWALL policies and procedures. Customers may be either external or internal. Issues may include but are not restricted to account access issues, Product Registration, account hierarchy and data integrity issues, software download, subscription license or feature issues, contract and warranty requests and general customer service questions.
Customer Service is the first point of contact for customers globally and acts as a bridge between various departments (Technical support, Backend, Sales, Logistics etc.) internally.
Work and resolve Customer Service related queries (licensing and registration) through phone and web tickets in accordance with Company policy.
Screen incoming Customer calls globally, assist with ticket creation; verify entitlement and route customers to the technical support team within the organization.
Issues include but not limited to a service contract, account access, license issues, non-technical customer inquiries within established guidelines and policies
Review and identify areas of improvements to streamline non-technical customer service operation processes
Meets required customer service support metrics including Customer Satisfaction metrics, service request handling metrics
Interface with other SonicWALL groups, including but not limited to Sales, Order Management, Service Channel, Technical support, Manufacturing Operations, Product Line Manager, Service Business Manager, Service Manager, and Global teams to resolve customer issues and inquiries.
Ensure complete and comprehensive issue documentation using appropriate application tracking systems.
Skills:
Good attention to detail and documentation skills.
Good research abilities, problem identification, resolution and decision-making skills.
Good problem-solving skills.
Good written and verbal communication skills, with the ability to establish effective relationships with all levels of management, employees, partners and end customers.
Fluency in written and spoken English.
Required Skills:
SonicWall provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics.
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