Saturday, 23 November 2019

IBM Off Campus Drive | Technical Support Engineer | BE/ B.Tech

IBM Off Campus Drive: 

About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed "International Business Machines" in 1924. IBM is incorporated in New York. The number of employees is 350,600, Revenue is US$79.59 billion and Total assets is ‎US$123.38 billion.



Aspirants who are freshers of 2019 passed outs looking to get software job to settle in software field, so they can choose IBM company is one of the option to build future. Candidates are eligible of educational qualification can apply. It can give best salary. For more jobs you can regularly visit our site www.jobmela4u.com.


IBM Off Campus Drive | Technical Support Engineer | BE/ B.Tech

Company: IBM
Job Designation : Technical Support Engineer
Job Location : Bangalore/Pune
Salary : Best In Industry
Experience : Freshers
Education Qualification : BE/ B.Tech – CSE, EEE, ECE, Telecom
Website : www.ibm.com

Job Description

Required Skills:
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
Utilize available time efficiently in order to achieve effective and efficient results
Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Skills: 
Awareness of basic networking concepts and technologies.
Identify basic hardware parts and aware of basic hardware concepts
User-level familiarity with at least one e-mail client – Outlook, Notes etc.
Questioning/probing skills, as relevant to the issue and level of the caller
See opportunity and implement process improvements
Ability to meet a set of defined account agent productivity measurement
Willingness to work in rotation shifts.

Responsibilities:
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Provide remote infrastructure support delivery and performing problem cause analysis
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipate customer needs and effectively addressing concerns related to their issue or resolution
Provide direct technical assistance to customers via phone, email, and chat.


IBM Off Campus Drive Technical Support Engineer jobs- CLICK HERE TO APPLY NOW

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